DMS GROUP S.A.S. invites you to read in detail the rules to use

We reserve the right to update or change the Terms and Conditions at any time without prior notice, which is why we recommend you read this section every time you use this site.

For all transactional and legal purposes, it will be the seller DMS GROUP S.A.S, subject to Colombian laws, with legal existence and principal domicile in the city of Cali, hereinafter DIANE MENDIVELSO. Transactions made through the site (the “Site”) are subject to these terms and conditions (the “Terms and Conditions”) and particularly those provided for distance sales by applicable Colombian provisions To matter. It is a requirement for you to buy through this site, acceptance of the Terms and conditions described below. By making a transaction on the Site, you understand these Terms and Conditions known and accepted. Likewise, any user who visits the Site is understood to know and accept each and every one of the conditions of these Terms and Conditions. This will refer to “Customers” both to visitors to the Site, as well as to potential buyers, as well as to buyers.

Data capture – Customer registration: DMS GROUP S.A.S operates the Site, through which customers can purchase the products offered through it, among which are found as follows: footwear, bags, and accessories. Customer registration on this Site is essential to purchase products through it. For this, the Client must register on the registration page, his basic data including personal information such as the citizenship ID number, address and telephone numbers. The Client when entering his data declares in good faith that they correspond to truthful and current information. Customer data will be treated in accordance with the information processing policies of DMS GROUP S.A.S. and that are integrated into the present terms and conditions. Registration and purchases on the site by you as a customer, must be made by people capable of compliance with Colombian law exclusively. Customer registration information will be collected, stored and used by DIANE MENDIVELSO, maintaining sufficient security standards to prevent any adulteration, loss, consultation, use or unauthorized or fraudulent access, and guaranteeing the rights of the owners of the data . The information requested in the registration is intended to register the Client to access the Site and eventually acquire the items offered through the Site. The information collected will be used for statistical and promotional purposes. If once registered the Client decides to buy any of the products offered through the Site, it will be necessary to provide the specific information of his credit card, debit, address in which he receives the invoices, telephone and address to which he wishes DIANE MENDIVELSO Send purchased products. For security reasons in the transaction and to protect its customers, DIANE MENDIVELSO reserves the right to request additional data in order to corroborate personal data as well as not temporarily or definitively process purchases made by those customers whose data could not be confirmed and that of eliminating any previously accepted record or rejecting a new request, without being obliged to communicate or explain the reasons for its decision and without this generating the right for the client to request from him or her the compensation of damages.


The Site indicates the email address of DIANE MENDIVELSO and the technical means available to the Client to identify, update and correct errors in the shipment or in its data. All persons registered on the Site may request proof of the authorization of the processing of their data, request DIANE MENDIVELSO information regarding the use they are giving them, revoke the authorization or request the elimination of the data provided that the Superintendence of Industry and Commerce through administrative act establish that DIANE MENDIVELSO failed to comply with current legislation on protection of personal data. Informed and authorized means of payment may be used. If used, the use of bank cards accepted on this Site, are subject to the existing contract between the client and the issuing Bank and between this and the respective franchise, without DIANE MENDIVELSO having any responsibility in relation to the aspects indicated in said contracts.


The consent on the part of the client is manifested in the strict fulfillment of the purchase steps contemplated by the Site following each one of them and is perfected with the final manifestation of purchase after having reviewed the summary of the order. Before final confirmation of purchase, the Customer may cancel the purchase at any time. DIANE MENDIVELSO will issue an acknowledgment of receipt to the email registered by the Client upon registration, with information on the delivery time, exact price, including taxes, shipping costs and the way the payment was made.


Customers expressly authorize DMS GROUP S.A.S to send promotions to the email registered on the Site, according to the characteristics of each Client according to the purchases and links visited. Additionally, they authorize the terms and conditions of PayU Latam and its handling of personal data, which are on since they are the payment platform contracted by DMS GROUP S.A.S. The Client may request the suspension of any promotional or advertising communication sent to his email by sending an email in this regard to


If presented, the use of discount coupons is not cumulative with other promotions or discounts unless expressly stated otherwise, it should only be used once by each customer and in turn can only be used by people over 18 years old


The offers and / or Promotions will have a validity indicated and communicated to the user, otherwise it will be understood that the promotion extends until the inventory destined for this offer is exhausted. Promotions cannot be combined with other promotions or discounts unless otherwise specified on the site. The offers and / or promotions may not be the same as those offered in the physical stores of DIANE MENDIVELSO. DMS GROUP S.A.S. You have the power to define your offers and / or differentiated promotions for your virtual store and / or for your physical stores


All the content you see on the site including, for example, the images, design, illustrations, graphics are the intellectual property of DMS GROUP S.A.S. The content of the site is intended for the personal, non-commercial use of the users of this site. You can download, print or save selected portions of the content we provide, but with the following conditions:

That the use is personal, without any commercial purpose
Do not copy or reproduce the content on any medium
Do not alter or modify in any way any registered trademark.
DMS GROUP S.A.S. It is a registered trademark. No right, title or interest in any content or material is transferred to you by the result of the aforementioned activities. DMS GROUP S.A.S, has full intellectual property of any content you download, reproduce, print, redistribute or save from this site.

All the contents of the website are the exclusive property of DMS GROUP S.A.S. including, without limitation, reproductions of articles, graphic design, logos, images, texts, illustrations, photographs, trademarks and other distinctive signs, in any of the programming languages ​​used or usable, as well as all the operating and development software of the website. The reproduction, distribution, communication to the public, making available to the public, transformation, transfer and any other act or modality of exploitation, in any Online or Offline format that has not been expressly authorized by the owner of the exploitation rights, are expressly forbidden

DMS GROUP S.A.S. does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the website, and the services and products offered.

In the case of data or content provided by the user to the website, the user grants DMS GROUP S.A.S. the non-exclusive right, exempt from copyright and / or intellectual property, in perpetual, irrevocable and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display said reviews and Comments worldwide and in any media.

All brands and denominations of services that appear on the website are registered trademarks and property of DMS GROUP S.A.S.


In DMS GROUP S.A.S., Virtual Shop DIANE MENDIVELSO,, we offer the availability of Online products daily, providing our public, comfort, fashion and quality, some items will have their respective offer, with limited time. In general, the Virtual Stores DIANE MENDIVELSO products,, will have the same price offered in our physical stores, however, you are in some cities where we are present, you will find differences in prices and changes may occur without notice .

You will find the price of each product, including all taxes and additional costs, with the exception of shipping, which must be borne by the customer as well as the cost for international orders charged by each country.
The client declares to understand and accept that the price of the products may change depending on the color he chooses.


DMS GROUP S.A.S., Virtual Stores DIANE MENDIVELSO,, shows the colors of the products in the most real way possible. Similarly, colors may vary depending on the configuration of the screen of your computer or smartphone. That is why DMS GROUP S.A.S, Virtual Stores DIANE MENDIVELSO, can not respond to colors that do not fit reality. For this, before making your purchase, you can write to our customer service email to clear your doubts.


The essential characteristics of each of the products that are marketed through this page are those displayed graphically for each of them, noting that, sometimes, the color or some other characteristics may vary.


The reference size requested by the client may vary depending on the model. It is important to keep in mind that depending on the type of footwear you can vary the size whether they are shoes, sandals, boots or sports shoes, when deciding on the size you should take into account what type of additional products you will use with the footwear (socks).


The client of the web portal declares to understand and accept that between the moment in which it makes the selection of the product and the moment in which the acceptance of the transaction by the respective financial entity is actually made , the selected product can be sold out, which is why DMS GROUP SAS is empowered to return the transaction and consequently return the money paid for the sold out product, in case such situation arises. Based on the foregoing, it will proceed to inform the portal customer of said situation within eight (8) business days following the moment in which the purchase was generated, without it generating any type of responsibility for DMS GROUP SAS or the faculty of request compensation for damages from the client. This will be done through email that has been registered in the purchase.


DMS GROUP S.A.S will send the product through SERVIENTREGA and this will arrive at its destination in a maximum time of eight (8) business days nationwide following the moment in which the purchase was generated according to the city of destination. The client will receive a notification with the guide number to be able to follow up. For international shipments it is 3 to 6 business days through the DHL company.

Shipments in the initial stage of the project.

Orders are shipped only on business days. Business days are Monday through Friday, excluding national holidays in Colombia.

All deliveries will be accompanied by an acknowledgment of receipt.

Due to logistical difficulties when making shipments to certain remote areas, we reserve the right to cancel the order and / or apply additional terms and conditions to said order (including, without limitation, the condition that each order reaches a minimum amount ).

Delivery periods are indicative and, therefore, are not considered strict deadlines. The mere fact of exceeding a delivery period will not give you any right of compensation. For this, a notification of non-compliance must be sent to DMS GROUP S.A.S.


The shipping service has a cost and this value will depend on the location of the address provided by the customer, taking into account the municipality or city where the order is sent, the shipping is totally free depending on the location area of ​​the Order delivery


Yes, it will be presented that a product DMS GROUP SAS, Virtual Stores DIANE MENDIVELSO,, is displayed with an incorrect price due to a typo or system error, is seen in the right to deny or cancel any order for the products purchased. If the purchase has already been charged through your credit card, will refund your money and your order will be canceled, sending you a notification, and in the same way, will make a refund for the amount of the price canceled to a debit account that you provide to us.

COMMUNICATION can give you information, through emails, general notices on the site, or by written communication sent by physical mail to your registration address or via whatsApp


By accessing and using the website, you agree that you are subject to the Terms and Conditions, and all applicable laws will be governed and interpreted in accordance with Colombian laws.


In, our commitment is to comply with the delivery times, therefore if the day your order arrives you are not present to receive it, the carrier will be authorized to leave it at the goal of the indicated address. In the period of sales, promotions and special activities such as: Black Friday, Cyber ​​Monday, Christmas, Mothers, Parents, Prima, Love and Friendship, Big Sale or others. THE DELIVERY TIME MAY BE HIGHER THAN THE HABITUAL (5 days)